Voice moderation: Here’s why it has become so important for Wafa app

Bengaluru, Karnataka-based LVE Innovations’s Wafa app has received over 5 million downloads since the app was launched.  In fact, the app continues to be a top performer on Google Playstore. This continued growth in demand has made voice moderation all the more important for the team behind Wafa, which is one of India’s first voice-centric apps.

But, what is meant by voice moderation and why is the Wafa app team so serious about it. Let’s explore all that in this article:

The practise of analysing and screening voice content to ensure that it follows particular standards and norms is referred to as voice content moderation.  When you talk about moderating voice content what we actually mean is implementing effective moderation policies and procedures with which voice chat app developers can create a safer and more enjoyable experience for users of their app.

As a result, many makers of voice chat apps have started integrating similar norms and processes. LVE Innovations Pvt Ltd., located in Bengaluru, Karnataka, has emphasised moderation in its voice-centric Wafa app, which continues to be a top performer on Google Playstore. Wafa hit the top 100 grossing Apps on Google Play in December 2021. The highest it has reached in 2022 was #9 in September 2022.

With an international average rating of 4.59 and over 4 million downloads in only a year, the App is now catering to its Indian users. It is, however, gaining traction in states such as Maharashtra, Delhi, Rajasthan, Tamil Nadu, Telangana, Gujarat, and Karnataka.  The app has been downloaded over 5 million times by people from all walks of life since it was launched.

All of this has increased the value of voice moderation in Wafa app. As a result, the app’s developers take voice moderation very seriously. However, it is an expensive procedure since computers are not yet capable of adequately filtering speech.

Human interaction is required to assess the context of discussions. Human intervention takes place on a shift basis, with human AI regulating material.

Moderators are divided into two groups, including a senior moderating team that oversees practically all of the most popular voice rooms. The junior moderators visit and leave all rooms. This is to guarantee that Wafa’s most crucial principle of no PPR (No Porn, No Politics, No Religion) is strictly adhered to.

Another characteristic of Wafa is that moderators have complete control over freezing if any small concerns are discovered. If the user makes the same error frequently, his or her account will be blocked from Wafa’s platform or deleted. As a result, Wafa moderators perform as a cross-functional team that collaborates on a shift basis to identify areas for improvement and strategies to optimize them for maximum value.

Wafa has user-generated content (UGC), which visitors access, and enjoy, before they leave. If users notice something that violates The Community rules, they may freely file a complaint or report to our help desk or e-mail us. These users can anticipate a response anywhere from immediately to within 24 hours.

For more details connect on website: https://www.wafa.app/