Teckinfo Solutions Launches ID Cloud – Premium Contact Center Solution  

New Delhi : ID Cloud – Premium Contact Centre Software platform is the newest product from Teckinfo Solutions Pvt. Ltd., a top software product business with a history of providing specialised Call / Contact Centre Software solutions to ITES/BPO, Enterprise & MSMEs. The company’s latest product, ID Cloud, is an attempt to meet this demand by offering a unified platform for engaging customers across all sizes of organisation. ID Cloud Premium Contact Centre Software is a cloud-based software platform that provides the same capabilities as on-premise software while freeing up valuable IT resources for use elsewhere.

Teckinfo Solutions Pvt. Ltd.’s already impressive list of available services has been upgraded with the help of the ID Cloud Premium Contact Centre Software platform. ID Cloud gives its users the option of deploying their call centre in the cloud, on premise, in a hybrid environment, or via a private cloud.

Teckinfo’s constant dedication to customer satisfaction is demonstrated by the positive feedback from various industry leaders in the call or contact centre sector. Horizon Contact Centre, Housing Finance Bank, Finance Trust Bank, DFCU Bank, Tech Mahindra Limited, Just Dial Limited, HDB Financial Services, ICCS, Sulekha.com, and Pace Setters Business Solutions are just some of the notable clients the company has worked with in Africa, the Middle East, South East Asia, and India. The ‘Elder Line’ project is an initiative of the Government of India to help the country’s ageing population by providing them with a toll-free helpline (14567) that can be reached from anywhere in the country. Teckinfo is proud to be a technology partner for this project.  These endorsements show how committed the organisation is to its mission and how far it has come in its quest to become the greatest.

“We are thrilled to launch ID Cloud – Premium Contact Centre Software platform,” exclaimed Teckinfo Solutions Pvt. Ltd.’s managing director Nalin Mital. For over 25 years, we have been the industry standard in call and contact centre software. With the growing popularity of cloud computing, we saw an opportunity to provide our customers with even better service and so we introduced our cloud platform. He went on to say that “ID Cloud gives customers the flexibility of mixed deployments, including Cloud Contact Centre as a service (CCaaS), Hybrid Contact Centre, Contact Centre on Private Cloud, and In-Premise Contact Centre or a mix of all.” Interest in cloud and hybrid deployment has grown among multi-site businesses across BFSI, NBFC, FMCG, and other industries, he said. By utilising highly scalable, secure, and dependable software, existing customers may effortlessly migrate their present on-premise deployment to the cloud with no change in features. The company also brags that various BFSI organisations have benefited from their debt collection software, “Connect & Collect,” which has been available since 1995.

Elaborating on the mission of the company, the MD shared, “Our highly scalable and flexible Contact Center Software, Helpdesk Software, Lead Management System, and CRM products empower organizations to enhance their customer experience. With a team of 100+ multi-disciplinary professionals, we provide customized solutions to 30+ industry verticals, including Banking, Insurance, Telecom, BPO, Education, Healthcare, etc. Our mission is to provide innovative and reliable communication solutions to our clients across the globe. Be it a company of any size, we are equipped to partner with them to enhance their services.”

Ever since its inception, this company has maintained an impressive track record in the space of messaging and communication. In the 90s, the company revolutionized the industry with the launch of ActivePage, a cutting-edge software for message handling, customer care, and billing that completely dominated 75% of the paging market in India and 100% in Nepal. In 1998, the company set a new benchmark by introducing Mail2Globe, an exceptional internet/intranet mailing solution.

Since 1999, the company has been a constant innovator, always pushing the boundaries to introduce the most cutting-edge products to the market. The InterDialog call centre software, which used Tadiran, Alcatel, and Panasonic as its telephony platform, was a game-changer. Currently, the company has Asterisk IP PBX as its telephony platform of choice.

Over the years, the company has continued to expand and evolve, offering a unified Contact Center Suite that incorporates a range of communication channels such as voice, email, chat, social media, and even WhatsApp. With its latest offering, the ID Cloud premium contact centre platform, Teckinfo Solutions is focused on empowering enterprises in their digital transformation journey, providing a modern solution to meet the needs of the digital age.

For more information, please visit: https://www.teckinfo.com/