Gujarat Traffic Complaints Shift to 112 Helpline from August 1

GANDHINAGAR : To enhance citizen convenience and ensure faster response, the Gujarat Police has integrated its traffic complaint helpline with the nationwide 112 (Emergency Response Support System – ERSS). From  August 1, 2026, all traffic-related complaints and representations made over the phone can only be registered through 112.

The existing toll-free traffic complaint number (1800 233 1122) was receiving relatively few complaints. Therefore, as part of the Government of India’s Emergency Response Support System (ERSS) initiative to bring all emergency services under a single platform, the traffic complaint helpline has been integrated with 112.

The complaint helpline number has changed; however, all online and app-based channels for registering traffic complaints will continue to operate unchanged.

The State Traffic Branch has urged citizens to use the 112 helpline for all future traffic-related complaints, suggestions, and representations, and to support the police in ensuring smooth traffic management and safe road travel across the State.

Significantly, the India Meteorological Department has forecast heavy rainfall across the State. In case of traffic congestion due to waterlogging, fallen trees, or similar situations, citizens can seek immediate assistance by calling 112. The police are fully prepared to ensure smooth traffic movement and minimise inconvenience during any rain-related emergency. With the integration of traffic complaints into the 112 helpline, citizens no longer need to remember different helpline numbers and can rely on a single emergency number for assistance.