Gujarat launches Sugam Digital Gujarat Portal for paperless citizen services

Gandhinagar | Gujarat — The Gujarat Government is committed to making all government services faceless, cashless and paperless to reach the remotest through ‘Digital Revolution’. With the spirit of ‘Nagarik Devo Bhava’, a new era of administrative simplicity has been started by bringing the state’s public welfare services on a modern digital platform and freeing them from the hustle and bustle of government offices, which is playing a fundamental role in realizing the vision of ‘Developed Gujarat to Developed India’.

‘Top-20’ services now at your fingertips

Under the ‘Sugam Digital Gujarat’ initiative, the state government has made ‘Top-20’ high-volume services of 5 different departments touching the day-to-day needs of the citizens available online on the digitalgujarat.gov.in portal on a priority basis.

List of main services available on the portal

Income pattern (for rural and urban areas)

Socially and educationally backward classes (SEBC) Certificate

Non-Creamy Layer Certificate (Gujarat Government and Government of India)

Economically Weaker Sections (EWS) Certificate (with Income)

Caste Certificate (Scheduled Caste and Scheduled Tribe)

Ration Card Services: New Ration Card, Addition, Deletion, Correction and Obtaining Separate Ration Card

Other Services: Request for Affidavit and Copy

Aadhaar Authentication: A step towards paperless administration

The process of ‘Aadhaar Authentication’ has been implemented in these services to bring convenience to the citizens and accuracy in administration. Once the Aadhaar is successfully verified, the applicant will not need to repeatedly provide other documents for proof of identity or residence. This will save a lot of time. This linking will prevent duplication in schemes, ensuring that only the eligible beneficiaries get the benefits. OTP or biometric method will be used for authentication.

Data Security and Human Approach

Privacy and data security of citizens is paramount for the government. It is mandatory to take prior consent of the applicant for Aadhaar authentication. For security purposes, the complete Aadhaar number is not displayed anywhere in the system, only the last 4 digits can be seen. UIDAI guidelines are strictly followed in all this process.

The government’s approach is very humane and inclusive. Even if Aadhaar authentication fails due to any technical reason or a citizen does not have an Aadhaar card, they are not deprived of the service. In such cases, a clear provision has been made to provide the service by verifying it through other alternative identity proofs.

How to use the portal

Registration and Login: First of all, you have to create an account on the portal by clicking on the ‘Register’ button and using your mobile number and email ID. After that, you can ‘Login’ using your mobile number/email and password

Profile Update: After logging in, you need to go to the ‘My Profile’ section and update your details and photo, which will be automatically filled in the application form.

Application Process: Click on ‘Request New Service’ and select the required service. You can directly use the Digital Locker – DigiLocker to upload the required documents. After submitting the application, you will have to pay the prescribed fee through the online payment gateway.

Service Tracking: The applicant can check the status of his application by logging in to the portal and can also download the certificate online after the service is completed.

Thus, the ‘priority’ of the government has been to provide ‘benefits of government schemes’ to every citizen of the state as soon as possible. The Digital Gujarat Portal has become a technical platform that realizes the vision of ‘New India’ and also a powerful means of empowering citizens. These efforts to bring accuracy, reliability and dynamism in administration are giving more strength to the resolve of ‘Digital India’ and ‘Developed Gujarat’. For more information, citizens can contact the toll-free number 1800 233 5500.