Surat Municipal Corporation to Establish India’s First ISO 9001:2000 Municipal Workshop

This outstanding accomplishment, driven by the vibrant and ambitious Municipal Commissioner Shalini Agarwal, will cement Surat's dedication to excellent quality management practises


Surat : The Surat Municipal Corporation (SMC) is set to make history by being the first Indian municipal corporation to have its municipal workshop certified to the internationally recognised quality standard ISO 9001:2000.

This outstanding accomplishment, driven by the vibrant and ambitious Municipal Commissioner Shalini Agarwal, will cement Surat’s dedication to excellent quality management practises. The SMC has done excellent work, and the quality management policy is currently awaiting approval from the competent authorities, which will mark a watershed moment in the history of the city’s governing structure.

An Ambitious Pursuit:

The Surat Municipal Corporation has always been at the forefront of innovation and progress. Recognizing the importance of standardized processes and systems, the Municipal Workshop initiated its journey towards ISO certification. Under the guidance and leadership of Municipal Commissioner Shalini Agarwal, the diligent team at SMC has meticulously prepared the groundwork for this momentous endeavor.

Quality Management Policy:

To obtain ISO 9001:2000 certification, a robust quality management policy is of utmost importance. The SMC’s quality management policy for the municipal workshop has been crafted with meticulous attention to detail, emphasizing transparency, efficiency, and the highest standards of service delivery, maintenance of vehicles, repairs, procurement, refueling and overhauling of vheicles, machinery and equipment as per OEM and industry guidelines.

By adhering to internationally recognized quality benchmarks, the policy aims to streamline operations, enhance customer satisfaction, and promote continuous improvement within the municipal workshop.  The mission is to carry out Repairing, Maintenance. Re-conditioning and periodic overhauling of surat municipal corporation’s own vehicles in most effective, economic, efficient and environment friendly way and carry out procurement and distribution of automobile parts and accessories, carry out general services of vehicles including re-fuelling of petrol/diesel in SMC owned vehicle in one of the best possible way.

Approval Process:

With the quality management policy now in place, it is subject to approval by the competent authority of the SMC, which is likely to be approved by May 31. This crucial step ensures that the policy aligns with the overarching goals and objectives of the corporation, reinforcing the commitment to excellence in municipal services. Once approved, the process for ISO certification will commence, marking the beginning of a transformative journey towards international recognition for the municipal workshop.

The Path to Certification:

Obtaining ISO certification is no small feat and requires a comprehensive evaluation of the existing processes, systems, and standards within the municipal workshop. To achieve this milestone, the SMC will undergo a rigorous assessment by external auditors, who will thoroughly scrutinize every aspect of the workshop’s operations. From infrastructure and equipment to training procedures and quality control mechanisms, no stone will be left unturned during this meticulous evaluation.

Timeline and Expectations:

The entire process of achieving ISO 9001:2000 certification is estimated to take approximately eight to nine months. This timeframe accounts for the thorough review, implementation of improvements, and the final certification issuance. As per the current projections, the ISO certification for the Surat Municipal Workshop is expected to be conferred by mid-2024.

Benefits and Impact:

Attaining ISO certification will bring a multitude of benefits to the Surat Municipal Workshop and the city as a whole. By adhering to the highest quality management standards, the workshop will optimize its operations, resulting in increased efficiency and productivity. The certification will also enhance the workshop’s reputation, attracting new business opportunities and collaborations. Furthermore, ISO certification will inspire confidence in the citizens of Surat, assuring them of the superior quality services provided by the Municipal Workshop.

“This certification is a testament to the Surat Municipal Corporation’s dedication to providing the best possible infrastructure and services to its residents” said KH Khatwani, additional city engineer (electric and mechanical), SMC. “Municipal Commissioner Shalini Agarwal’s leadership and vision have been instrumental in driving the ISO certification process forward. Her unwavering commitment to excellence and her ability to inspire and motivate the team have been key factors in Surat’s journey towards becoming the first municipal corporation in India to achieve this prestigious certification”