Surat : Customer Alleges Fraud Over Damaged Mahindra XUV700 

Surat, Gujarat –A Mahindra XUV700 buyer has accused Nanavati Mahindra, a dealership in the diamond city of Surat, Gujarat of delivering a previously damaged and fraudulently repaired vehicle without disclosure. The customer, Nishant Mittal, is now demanding a full refund or a brand-new replacement, citing breach of trust and consumer rights violations.

According to Mittal’s detailed account, the incident began on June 30, 2025, when he finalized the purchase of the XUV700 (registration number GJ05JT89xx) through the Chikhli branch of Nanavati Mahindra. Mittal claims he was pressured by branch manager Mr. Sandip Joshi and a staff member named Rajan to complete the loan disbursement on the same day to secure the offered price. Despite logistical difficulties, including sitting at the bank until late at night, he complied with the dealership’s request.

The transaction faced initial delays due to bank server issues, postponing the down payment until July 3. That same day, a pre-delivery inspection (PDI) was reportedly conducted by Car24, though Mittal alleges that this report was tampered with at the time of vehicle delivery.

On July 4, the delivery process itself raised immediate red flags. Mittal visited the Adajan Nanavati Mahindra showroom in Surat at 1 PM, only to find the vehicle visibly unprepared. “The rear door was misaligned, the engine bay was dirty, and the steering cover wasn’t installed,” he said. Despite his concerns, he accepted delivery around 6 PM and drove the car home after a temple visit.

The situation escalated on July 6, when Mittal discovered paint chipping on the bumper of the supposedly new vehicle. Two days later, on July 7, he took the car to the workshop, where service staff allegedly admitted that the vehicle had suffered prior damage and had been repaired before delivery. Mittal claims he has proof of this and recorded the issue in the workshop register, though no formal job card was issued.

He subsequently filed a complaint with Mahindra’s customer support, registering Case ID 08709045. The following day, company officials visited him under pressure from social media posts. However, Mittal insists no viable solution was offered, and the company has remained silent since then.

As of July 9, he reports no progress—no refund, no replacement, and no official communication. “This is not just poor service; it’s fraud,” he said. “A damaged vehicle was repaired behind my back and sold to me as brand new. I’ve lost trust in the brand.”

Mittal is demanding either a new, undamaged replacement vehicle or a full refund, along with compensation for mental distress. He has warned of legal action and escalation to consumer forums and media if his grievance is not addressed swiftly.

Mahindra & Mahindra has not yet issued a formal statement regarding the incident.